Jon McInturff

311 Bexley Park Way, Newport News, VA 23608 Ÿ 757-870-8629 Ÿ guitarjon@yahoo.com

 

To obtain a Systems Administrator position that provides challenges requiring creative problem solving, as well as the opportunity to expand my knowledge into related fields.

 

·         Graduated from ECPI University – Newport News, VA with 3.83 GPA

·         Received Associate’s Degree in Computer Information Science (Feb. 2012), Magna Cum Laude

o        Concentration:  Network Security

o        Related classes include:

§         Basic and Advanced Windows 2008 Server Administration

§         Active Directory, DNS, DHCP, WSUS, MBSA, Server Core, Network Policy/Access, RRAS, VPN

§         Basic and Advanced Unix Administration

§         FTP, VSFTP, Forward/Reverse DNS Lookup, Web Server

§         Basic and Advanced Cisco Networking

§         Cisco Switches/Routers, Subnetting, Supernetting, DHCP, ACL, EIGRP, OSPF, RIPv1/2, VLAN Configuration, NAT, Port Security, Frame Relay

·         CompTIA Security+ and A+ certifications

·         MCTIP: Windows 7, Configuration (70-680, 70-685) Certification

·         Current Secret DOD security clearance

·         Previous Certified Novell Administrator with Novell NetWare 5.0

·         10+ years in the field of computers and information systems

·         Experience troubleshooting systems with Windows 2000/XP/Vista/7 operating systems

·         Previous studies included Windows Server 2003/2008, DHCP, DNS, Active Directory, VMWare ESXi 5.0, Cisco Networking EMC Backup certification

·         Basic understanding and usage of VMWare ESXi 5.0

·         Testing and configuring virtual networks utilizing the Cisco Packet Tracer training software, including small LANs with 1 router, to WANs utilizing Frame Relay

 

Program Manager/Computer Equipment Specialist-III, September 2011 - Present
Fort Eustis Network Enterprise Center
JBLE-Fort Eustis, VA

·         Promoted to Deputy Program Manager/Site Lead for all CASE, LLC contractors after migration from Fort Monroe to Fort Eustis

·         Provide On-Site support and management of CASE, LLC contractors on case-by-case basis

·         Day-to-Day operations include providing computer and network support for the Army customer, totaling over 300 customers

·         Daily utilization of Retina security scanning software to provide security patching of systems throughout TRADOC organizations, and reporting to the Ft. Eustis NEC

·         Heavy utilization of the Remedy ITIL-based ticketing system to manage and direct trouble tickets

·         Provide new equipment for Life-Cycle Replacement utilizing Windows Vista and Windows 7 operating systems

·         Troubleshoot software and hardware issues including Army-specific software, Microsoft Office 2007 suite, Adobe products, and web-based Army systems

·         Assist in troubleshooting customers who have been migrated to Thin Client utilization

·         Heavy usage of the Hyena 7.0 client for Active Directory management and remote troubleshooting

 

 

 

 

 

 

 

 

 

Jon McInturff

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Service Desk Supervisor, Feb 2010 – August 2011
Fort Monroe Network Enterprise Center
Fort Monroe, VA

·         Maintained oversight of 5 service centers with 30+ full-time SA-II administrators

·         Utilized ITIL-based i.Support ticketing system to monitor and record user incidents

·         Monitor and balance workload distribution within all service centers on Post

·         Point of Contact for Tier III issues that require senior level escalation

·         Developed procedures for troubleshooting and escalation of issues for 24-hour On-Call personnel

·         Provided/implemented solutions regarding reported and discerned issues in relation to the on-base equipment/network

·         Provided/implemented solutions in order to return equipment to a normal state of operating

·         Provided support for customers by installing hardware and software upgrades; providing troubleshooting and creative solutions for ensuring an effective network

·         Provided support for trouble calls relating to NEC network, audio-visual equipment, and personal computers

·         Managing network client accounts in Active Directory, including permissions to network shares through the use of security groups

·         Extensive knowledge of the Windows operating system and troubleshooting

·         Basic understanding of utilizing System Restore and Shadow Copy

·         Extensive knowledge of Blackberries and other smart phone devices

·         Extensive use of file management with Windows systems and network shares, including Profile Migration with Windows USMT

·         Basic knowledge of ScriptLogic, including managing and troubleshooting from server- and user-side

·         Extensive knowledge of computer hardware troubleshooting and repair

·         Extensive knowledge and experience installing, maintaining, and troubleshooting software applications on client systems

 

Information Assurance, Nov 2010 – February 2011

Fort Monroe Network Enterprise Center

Fort Monroe, VA

·         Utilized Retina scanning software to detect and report system vulnerabilities in the Fort Monroe network, as well as provide recommendations to patch

·         Deployed and maintained Host-Based Security System clients to NIPR and SIPR systems utilizing the McAfee ePolicy Orchestrator server for the Army

 

System Administrator II, Jan 2008 – Feb 2010
Fort Monroe Network Enterprise Center
Fort Monroe, VA

·         Average monthly incident closure rate - 109 tickets

·         Provide PC Desktop support for Windows Vista and XP including the Army's AGM builds using c.support help desk ticketing software and Desktop Authority software to provide remote assistance to 3000+ users

·         Support and Maintain COTS and GOTS, including updating, configuring and implementation

·         Provide General Officer level on-site and Offsite conference support

·         Classified and unclassified desktop, server and voice communication and web server administration and technical assistance

·         Properly interpret and adhere to information management and information assurance policies and procedures including software re-configuration due to required updates and patches

·         Provide Army Computer Emergency Response Team (ACERT)Information Assurance Vulnerability (IAVA)software modifications

 

Technical Instructor, Dec 2006 – Jan 2008
Conley and Associates, INC
Newport News, VA

·         Instructor of Harris mobile radios (HF and VHF) to Army and Navy clients

·         Subjects included basic radio operating procedures, proper setup/programming, advanced configuration, and troubleshooting

 

Computer Specialist, Aug 2006 – Nov 2006

Navy Medical Support Command

Williamsburg, VA

·         Hired on a temporary contract to provide Helpdesk assistance

·         Used a Oracle-based ticketing system to track incident submissions and closure

·         Incidents included software troubleshooting (Windows XP, Office 2003, Navy inventory scanning software), web-based tracking systems, building/maintaining the Defense Message System computer, and asset deployment

 

Information Systems Technician, Petty Officer Third Class, Aug 2002 – Aug 2006

Navy Expeditionary Logistics Support Group

Williamsburg, VA

·         Enlisted for 4 years in the Navy with specialized training in System Administration (Windows NT/2000 server administration, network setup/support, system troubleshooting)

·         Designated Assistant Contract Technical Representative for all issues pertaining to the Navy/Marine Corps Intranet (NMCI) for the NAVELSG command

·         Responsibilities included inputting requests for Moves/Adds/Changes, assisting troubleshooting for users

·         Managed computer assets across 15 different commands structured under NAVELSG, including the consolidation and return of unused assets, saving the command $2 million per year